EXPERIENCE
The complete professional journey of Kevin. Work, projects, organizations, and education experience.
01
WORK
Founding Software Engineer
Feb. 2026 - Jun. 2026
- Reworked the RAG-driven ticket chat backend to an MCP tool-driven architecture using GoLang and PostgreSQL, improving scalability and maintainability of the LLM-powered chat interface.
- Led frontend delivery for the AI chat interface and the core TixPal marketplace using NextJS, GraphQL, REST APIs, Stripe, Braintree, and OAuth, as well as extending the base marketplace into a customizable, automated whitelabel platform for partner deployments.
- Built and shipped iOS/Android mobile app support for the TixPal.ai SaaS using Flutter, extending the ticketing platform to native mobile.
Customer Success Manager
Feb. 2025 - Nov. 2025
- Act as the primary point of contact for clients, addressing inquiries and providing timely support.
- Manage and coordinate with international cross-functional team members to ensure client needs are met and expectations exceeded.
- Develop and deliver customized solutions to enhance client satisfaction and retention.
Senior Full Stack Engineer
Jul. 2024 - Nov. 2025
- Develop various feature in the SaaS utilizing Laravel PHP Platform, NextJS, Python, RabbitMQ and SQL as the tech stack.
- Successfully maintained and supported software solutions for a diverse client base, including international firms, startups, and corporate entities.
- Implemented and optimized integrations with OpenAI, Zapier, Stripe, and Grafana APIs to enhance feature delivery, automate workflows, and establish robust data monitoring systems.
02
PROJECTS
Software Engineer
Jan. 2024
- A mobile app for financial record-keeping to make expense tracking easier, leading to a more economical and planned life.
- Designed and developed the User Persona, User Journey, and UI/UX Prototype on Figma.
- Rapidly prototyped and developed the app as a Proof-of-Concept (PoC) for the bootcamp final project and competition.
Software Engineer
Jun. 2023
- E-Wallet payment simulator with asynchronous processing and real-time notification.
- Developed using NextJS (FE) and Django (BE) utilizing ChakraUI UI Design System.
- Demonstrate the use of Cloud and microservice usage in real life for Cloud and Web Service (CSCE604271) course.
03
CERTIFICATIONS
Model Context Protocol: Advanced Topics
July 2026
Kickstart Backend Development Journey: Certificate of Achievement (Excellent Grade)
Mar. 2024
- Completed the Kickstart Backend Development Journey program with an excellent grade, demonstrating proficiency in backend development concepts and practices.
- Credential ID: 280018BACKEND_DEVELOPMENT132024-EG
04
ORGANIZATIONS
Staff of UI/UX Design
Nov. 2021 - Dec. 2022
- Work with 10 UX designers to complete projects from various product owners.
- Contribution in the creation of Academy and Competition UI/UX Design which was used by over 4200+ participants in the event.
- Create user-centered design through user interview, wireframe, high fidelity design, and usability testing for COMPFEST 14's user dashboard, Academy and Competition event, and Job and Intern Fair.
Graphic Designer
Mar. 2021 - Nov. 2021
- Developed a the main website using Next.js, TypeScript, TailwindCSS, and Framer Motion.
- Developed the business logic and transactional mailing system using Fastify, GraphQL, AWS SES, and many more.
- Designed and developed an email template using Figma and MJML.
IT Developer
May. 2021 - Oct. 2021
- Work with 2 UX designers and 5 Software Developers to complete projects to support the event.
- Create user-centered design through user interview, wireframe, high fidelity design, and usability testing for StudentXCEOs' merchandise store page and landing page.
05
EDUCATION
Bachelor of Computer Science
Jul. 2020 - Jul. 2024
- Graduated with GPA: 3.53/4.00
- Laboratory Affiliation: Computer Systems Lab & Digital Library and Distance Learning Lab
- Final Project Thesis: Development and Evaluation of a Moodle Application Interface for Generating Sign Language Subtitle Animations for Teachers and Students with a User-Centered Design Approach
High School Diploma
Jul. 2017 - Jun. 2020
- Activities and societies: Visual Designer (Canisius Education Fair 2018), Journalist, Multimedia, Visual Designer (Temu Kolese 2018), Visual Designer (Canisius College League 2018), Vice PIC of Visual Design (Canisius College Cup 2019)
- Graduated with Cum Laude Academic Achievement