Customer Success Manager • Feb. 2025 - Present

• Act as the primary point of contact for clients, addressing inquiries and providing timely support.
• Collaborate with cross-functional teams to ensure client needs are met and expectations exceeded.
• Develop and deliver customized solutions to enhance client satisfaction and retention.

Full Stack Engineer • Jul. 2024 - Present

• Develop various feature in the SaaS utilizing Laravel PHP Platform, NextJS, and SQL as the tech stack.
• Successfully maintained and supported software solutions for a diverse client base, including international firms, startups, and corporate entities, resulting in high client retention rates.
• Implemented and optimized integrations with OpenAI, Zapier, Stripe, and Grafana APIs to enhance feature delivery, automate workflows, and establish robust data monitoring systems.

Awardee • Des. 2023 - Jun. 2024

• Successfully secured a spot among the top 600 awardees, standing out from a competitive pool of over 24,000 applicants (<2.5%).
• Engaged in an intensive 1-month Bootcamp at My Digital Academy, emphasizing innovation in banking and financial product development.
• Collaborated in a team of 6 to develop a digital banking MVP, and presented the MVP to the judges from Rakamin Academy, Shopee, and Bank Mandiri.

Software Engineer • Jan. 2023 - Jun. 2023

• Develop a Web-based scientific publication and journal management portal for Faculty of Computer Science University of Indonesia used by 160+ Graduate and Masters Program students, researchers, and lecturers.
• Create and implement the frontend design of the portal using Bootstrap framework and deploy the production version in GCP.
• Developed in Django and SQL to support the backend.
• Provided the Information Architecture, Wireframe, and the High-Fidelity Design using Figma as the sole UI/UX Developer in the project.